Privacy Policy

Resources Center respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices available to you when using our website and services.

Information We Collect

Depending on how you use our website and services, we may collect the following categories of information:

Personal and contact information: Your name, email address, phone number, and other contact details you provide when placing an order or contacting our support team.
Order and billing information: Product details, order numbers, purchase dates, transaction amounts, billing address, currency, and order status.
Payment information: Payment transactions are processed through third-party payment providers, such as Stripe. We may receive limited payment-related information, such as transaction status, payment method type, and a card's last four digits. We do not store your full payment card number or security code on our servers.
Download and access information: Records relating to digital product access and downloads, including download dates, timestamps, requested files, and download status.
Technical and device information: Information such as IP address, browser type, operating system, device information, and website activity, where collected by our website, hosting provider, or security tools.
Communications: Messages, attachments, screenshots, and other information you provide when contacting customer support.
Website usage information: Information about pages visited, website interactions, and general browsing activity, where collected through analytics tools or cookies.

How We Use Your Information

We use the information collected for legitimate business purposes, including:

Processing payments and managing customer orders.
Providing access to purchased digital products and download links.
Sending order confirmations, download instructions, and important service notifications.
Responding to customer enquiries and providing technical support.
Verifying transactions and investigating payment-related issues.
Detecting, preventing, and investigating suspected fraud, unauthorized transactions, abuse, and security incidents.
Maintaining transaction records and download activity records for business, accounting, dispute-resolution, and legal purposes.
Monitoring website performance, improving functionality, and maintaining the security of our services.
Complying with applicable legal and regulatory obligations.

Payment Processing

Payments made through our website are processed by third-party payment providers, including Stripe, depending on the payment method available at checkout.

When you make a purchase, your payment information is handled by the relevant payment provider in accordance with its own privacy and security policies. We receive the transaction information necessary to confirm and manage your order.

For more information about how Stripe handles personal information, please review the Stripe Privacy Policy.

Sharing of Information

We do not sell your personal information. We may share relevant information with third parties when reasonably necessary to operate our business and provide our services, including:

Payment processors: To process payments, verify transactions, prevent fraud, and handle payment disputes.
Email and communication providers: To send order confirmations, download instructions, and customer-support communications.
Website hosting and technology providers: To operate, maintain, secure, and improve our website and digital delivery systems.
Security and fraud-prevention services: To identify suspicious activity, investigate potentially unauthorized transactions, and protect our customers and services.
Financial institutions and payment networks: Where necessary to investigate disputed transactions, respond to fraud reports, or comply with payment-processing requirements.
Legal and regulatory authorities: When disclosure is required by applicable law, regulation, legal process, or a valid request from an authorized authority.

Information shared with service providers is limited to what is reasonably necessary for the relevant purpose.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, maintain sessions, remember preferences, improve performance, and understand website usage.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include encrypted website connections, access controls, security monitoring, and the use of trusted third-party service providers.

However, no website, electronic storage system, or method of transmitting information over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including providing purchased products, maintaining order and accounting records, handling customer enquiries, preventing fraud, resolving payment disputes, and complying with applicable legal obligations.

When personal information is no longer required for these purposes, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable retention requirements.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable legal and business record-retention requirements.
Object to or request restrictions on certain types of processing where applicable.
Withdraw consent where processing is based on your consent.

To exercise an applicable privacy right, please contact us. We may need to verify your identity before processing your request.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website and services are not knowingly directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements. Any updates will be published on this page, together with the revised effective date where appropriate.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact our support team.